Support
How to reach the CargoPRO team, what to send with your ticket, and what to expect once it is open.
Contact channels
Support ticket portal
The fastest route: every request gets a tracked ticket with a full history, and you can reply by email as it progresses.
Prefer email? Write to the same team at support@devtrixx.com — include the same details listed below so nothing is lost in the first reply.
What to include in a ticket
A ticket with the right details is usually solved in the first reply. Before sending, collect:
| Include | Why it helps |
|---|---|
| Which product | Website (admin panel), user app or driver app — and whether you were on the admin or the customer/driver side. |
| URL and app version | The exact URL of the page with the problem, or the app version shown in the app's about/profile screen. |
| Steps to reproduce | Numbered steps from a known state ("log in → open Shipments → change status to X"), so the team can replay them exactly. |
| Screenshots or recording | Of the error message, the screen just before it, and (for apps) the device you used. |
| Laravel log excerpt | The stack trace around the error timestamp from storage/logs/laravel.log on the server. |
| Browser / device | Browser and version for the website; Android/iOS version and model for the apps. |
To pull the relevant lines from the website's log over SSH:
tail -n 100 storage/logs/laravel.log
What support covers
Covered
Installation and upgrade problems, bugs and errors in the delivered code, questions about documented features and configuration, and license or account access issues.
Custom development
Customizations and new features, changes beyond the documented settings, custom integrations, and third-party hosting or server-administration issues. Send the scope in a ticket and the team will get back to you with a quote.